FAQs

Products

We only use Belgian chocolate because we love the taste and the quality. We hope you do too.

Please have a look at the product page as the allergens for each item are different. Our kitchen does handle some ingredients that contain soy, milk, gluten, sulfites and eggs. We do have very strict quality control procedures to avoid cross contamination, but better to be safe.

We make our chocolates fresh daily in Montreal.

We use only pure chocolate, cocoa butter, fresh cream, roasted nuts and natural flavours and colours. However sometimes we need to make some trade offs and allow a small amount of colour and preservatives that aren’t as natural. However the amounts are minuscule.

We love the cocoa farmers and have selected farming communities who are willing to work hand-in-hand with us to deliver wet beans of the highest quality while looking after their land and communities. In return for their commitment to ethical farming methods and labour standards, we agree to purchase 100% of their crops. A win-win situation.

We work on improving the environment and living conditions of our farmers' communities by building schools and giving kids access to an education. We also provide school kits to kids and teachers. We are building health centers and offering drinkable water equipment to help their communities.

Most chocolates grown in Africa absorb these metals from the soil.
Luckily our beans from the Caribbean, where they don’t have this issue. Just to be safe we test every batch of chocolate to make sure they don’t contain heavy metals.

Ordering & Shipping

We will ship your order within two business days from receiving it

We ship your orders right from the factory in Montreal

we will look for the best and cheapest method and carrier depending on your location. Most often we use Canada Post.

We currently ship to Canada. Stay tuned for updates as we expand.

Yes. We can ship with ice packs in warm weather so you don’t have to
worry. An additional hot weather charge may apply. We will also need to
ship overnight which may cost more.

We guarantee that your product will arrive in good condition, this
includes melting. We only ship in warm weather at the beginning of the week and ship next-day with ice packs.

This guarantee does not apply if you aren’t home to receive the package and it can’t be delivered on the first try.

Yes we love to make you look good! You can impress your customers with your logo on our chocolate or simply by adding a card. We can also ship directly to your customers, saving you from doing all the work. It’s as simple as giving us the list of where you want these fabulous treats to go and we’ll do the rest. Send us a note to Hello@gattetreats.com to get the process started.

You will receive an email from us as soon as your order ships with the tracking number.

We're so sorry to hear that! Please contact us at Hello@gattetreats.com

We're so sorry to hear that! Please contact us at Hello@gattetreats.com and includes photos showing the damaged order.

Returns

Please see our return policy for more information. See here.

Care & Storage

Our chocolates are comfortable when you are. Not too hot and not too cold. A dry, cool, dark spot is best. Just don’t keep them in the fridge or next to your coffee machine and away from the onions or other strong odors as chocolate will start tasting like them. Yuk!

We make our chocolates fresh daily, so they could last for 6 months. We
dare you to keep them for that long!

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